I did not get a response to my ticket / enquiry
We always try to answer all tickets in a timely manner and generally answer most customer enquiries within 24 hours.
If you have not received a response within this time, then chances are that the reply has ended up in your spam folder.
Please add firstname.lastname@example.org
or even better the joeblow.me
domain to your email whitelist to ensure that replies do not end up mistaken for spam.
You can also view support tickets and responses online by logging in to your account in the support section of the website at https://support.joeblow.me
If you are a non-customer you are also welcome to submit tickets and enquiries but please note that priority response is reserved for customers and so response times may vary.
Please note that support is ONLY provided via the helpdesk. If you have pre-sales enquiry or need help with installation please create a ticket and one of our agents will get back to you.
Can I get a price for a kit?
We offer a range of different kits that are optionally supplied with or without major components to allow you to save some money by sourcing your own parts. The kits are available to order with or without superchargers, carburettors or EFI systems. ...
How long will it take my order to get here?
All orders are shipped via AusPost parcel service. AusPost quote 6-10 days worldwide for most destinations. NOTE: Shipping times may be delayed due to Covid 19
What support is provided?
We provide unlimited support for our kits via the customer support portal on the website for as long as you own the product. In addition to extensive installation documentation provided with our products customers also get access to a dedicated area ...
My question is not answered here…
If you cannot find the answer to your question above, please feel free to get in touch with us by raising a ticket. You can also post a question in the community area of the site where it can be answered by other product users.
Where is my order?
If you have not received your order in a timely manner we are really sorry, please accept our apologies. There may be several reasons for this, but don't worry, we have not forgotten you, you will definitely receive your order it is most likely just ...