How can I check my order status?
Order statuses are emailed to you when your order changes status. If you have not received any emails relating to your purchase please check your spam folder.
To check the status of your order on the website, log in to your account using the login link at the top of the main website.
(You can click the Joe Blow logo to go back to the main site.)
Log in using the details you provided at checkout.
Once logged in you will see the login link has changed to the account name you created at checkout.
Hovering on this link will show a drop down menu that links to your profile, your orders and your delivery address.
Order status information including tracking info is displayed in your orders.
Where is my order?
If you have not received your order in a timely manner we are really sorry, please accept our apologies. There may be several reasons for this, but don't worry, we have not forgotten you, you will definitely receive your order it is most likely just ...
How long will it take my order to get here?
All orders are shipped via AusPost parcel service. AusPost quote 6-10 days worldwide for most destinations. NOTE: Shipping times may be delayed due to Covid 19
How long before my item ships?
We generally ship from stock. So unless stated your order will usually ship within a day of receiving payment All custom kits are made to order and a manufacture time will usually be given when you place your order. Generally our manufacture lead ...
How do I buy your products?
To place an order for one of our kits, add the item to your cart and follow the checkout process. Shipping prices are calculated based on the address supplied at checkout. Some custom products that are made to order require a 50% deposit payable up ...
Do you offer parcel tracking?
Yes. Tracking is standard on all orders. When your order is shipped you will receive a confirmation email with your tracking number included